TERMS & CONDITIONS

Definitions used in T&C:

Terms and Conditions

Gift voucher = voucher redeemable for any activity on the site www.milanomongolfiere.com.
Ticket = ticket with pre-established date.
You = person who buys the gift voucher / ticket and accepts these “Terms and Conditions”.
We = Milan Mongolfiere.

1. When you purchase a gift voucher / ticket you are bound to these “Terms and Conditions” which are also found on our website.

2. The purchase of the gift voucher / ticket can be made online on the milanomongolfiere.com website or using our printed format booking form (on request) where these “Terms and Conditions” are present.

3. The flight reservation can be made through our website, e-mail or telephone.

4. You have the right to exercise the withdrawal within 10 days from the purchase of the gift voucher if you have not already booked the flight.

5. The gift voucher is personal and in the event of a change of name, please notify us by e-mail; before the flight the new beneficiary must sign for acceptance these “Terms and Conditions”.

Our obligations to you

6. The gift voucher gives the right to participate in an experience of a balloon flight in a date to be agreed within 5 years of purchase and, if nothing else specified, includes the balloon flight, breakfast / toast after the landing, transport with one of our off-road vehicles from the meeting place to the take-off point and then from the landing site to the meeting place and the aeronautical insurances provided for by current legislation.

7. Our flights are scheduled to last around 45 to 60 minutes, but for safety reasons, the pilot has the absolute responsibility of deciding the duration, the conduct of the flight, the time and place of landing. We could therefore never guarantee exactly the duration or route that the flight will follow as it is not possible to pre-set it in advance.

8. A hot air balloon flight depends completely on the weather conditions. It is possible that your flight will be canceled at any time if the weather conditions are not favorable, even up to a short time before take-off. For group flights, the flight can be postponed when the minimum number of participants is not reached. If a flight is canceled due to weather or for any other reason we will propose a new date to fly. However, we will not reimburse the gift voucher / ticket or any transport, board or lodging expenses.

9. If flights are suspended for reasons of force majeure event, the validity of the gift voucher / ticket will be extended for a period equivalent to the period of suspension. We are not responsible, however, for economic losses or any damage caused by this possible suspension.

10. The gift voucher / ticket is never refundable. It is reimbursed in the case of:

  • withdrawal within 10 days from the day of purchase if no flight date has been booked yet (point 4)
  • if you present a medical certificate at least one month before the expiry of the gift certificate that attests that you are not able to fly and that you will not be for the entire remaining validity of the gift voucher and
  • if you are not resident in Italy.

The refund is made exclusively to the person who purchased the gift voucher.

11. We reserve the right to entrust the execution of our flights to other operators, holders of a regular ENAC license, who have a collaboration contract with us. Also in this case these “Terms and Conditions” will always apply.

12. On all our refunds is applied a deduction of 20% of the cost of the gift voucher / ticket for the general expenses we bear, except for the withdrawal disciplined in point 4.

13. If you cannot fly within the expiry date of the gift voucher / ticket because you are pregnant we will extend the validity for 18 months provided that we receive a written communication within the first 4 months of pregnancy.

14. Milano Mongolfiere has insurance coverage for air carriers pursuant to Regulation (EC) No. 785/2004 and Regulation (EU) No. 285/2010 for each passenger, in the event of death and / or personal injury. In all cases the compensation is not due or is due to a lesser extent if it is shown that the damaged passenger is responsible for the damage or has contributed to it due to negligence, wrongful act or omission. The right to compensation for damages lapses within two years from the day of the flight.

15. We assume no responsibility for any damage to cameras, cameras, mobile phones that you carry in flight. We also assume no liability for any damage to your vehicle or objects inside it that could occur during the period in which it will remain parked at the meeting point during the flight.

Your obligations to us

16. The gift voucher is valid for 5 years from the purchase. If you do not activate the gift voucher by booking a date within this period, the gift voucher expires and you lose all usage rights. A gift voucher that has expired for no more than 30 days can be reactivated for another 6 months by paying an amount of € 30 per person. A gift voucher that has expired for more than 30 days can be reactivated for another 6 months by paying an amount of € 100 per person.

17. You can change or cancel your reservation by calling us and sending us an e-mail up to 5 days before the flight. Flight cancellation messages left on our voice mail, via e-mail or fax are not valid.

18. If you do not respect the deadline for changing your reservation as per point 17 or you do not show up on time for the flight meeting, you lose any right to use the gift voucher and you will have no refund. The gift voucher can only be reactivated by paying a penalty of € 100 per person.

General

19. Ballooning can be as risky as any other sport, hobby or activity. By purchasing a gift voucher or participating in a flight, you are aware of the risks and accept them. The flight, at any time, will be under the control and supervision of a pilot certified by the National CAA (ENAC) which is committed to making the flight as safe and pleasant as possible.

20. We are not qualified to judge your state of health and whether you are able to fly or not. However for your own safety and that of other passengers you must make sure that you are in good physical condition to participate in the flight.

You can’t fly:
to. if you are pregnant
b. if you have suffered injuries or operations that limit walking
c.se you are not able to maintain the correct support position when landing (bend your knees holding on to the handles)
d. if you are under the influence of drugs or alcohol.
If you are in doubt, consult your doctor and bring us a medical certificate stating that you are eligible to fly. It is important to remove any doubts about the state of your health that could otherwise affect your safety and those of other passengers.

21. The pilot has the duty, as foreseen by the Navigation Code, to exclude himself from the flight if based on his opinion you can represent a risk for the safety of the flight or for the safety of the other passengers and yours. In this case you will not be entitled to any refund.

22. Children can participate only if they are 8 years old and who are at least 130 cm tall. A teenager under 16 years old must always fly accompanied by an adult. From 16 -18 years old must have an authorization signed by a parent.

23. You must wear appropriate clothing and footwear as indicated on our website.

24. Persons over 115 kg are required to pay a 50% surcharge.

25. It is forbidden to smoke in a radius of 50 meters from the balloon during the inflation and deflation phases and in the basket during the flight.

26. Dangerous goods, ammunition and weapons of war are not allowed on board.

27. Milano Mongolfiere reserves the right to modify these “Terms and Conditions” at any time without prior notification to the public.

28. We consent to the processing of your personal data for internal administration and accounting purposes.

30. If the crew or passengers are subject to verbal or physical violence or if the regular course of business risks being disturbed by your behavior or that of your companions, we reserve the right to cancel an existing gift voucher (with or without refund) .

31. Special conditions for “last minute” tickets. For a ticket purchased with a last minute rate, all the conditions for gift vouchers / ordinary tickets are applied, except for paragraph 3 of point 8 which is replaced by the following paragraph: “If the flight is not carried out due to adverse weather conditions, the holder of the last minute ticket will be redirected to a “last minute” flight with date chosen by Milano Mongolfiere to take advantage of the last minute ticket, with three days notice “. 32. The jurisdiction for any dispute is Pavia.